“Sales.” I said it. I said it loud enough for the sleepy young lady in the back row to be annoyed by my inflection. I smiled when I said it. And I watched their cherub-like exuberance slowly melt into an ashen repugnance. They were budding MBA graduates. A sales job is beneath them!
Mierda de Toro!!! Sales, in fact, is an EXCELLENT way for new grads of any kind to gain entry into a firm.
Why? It’s the best way to show what you, individually, are capable of achieving. It’s also the most effective way to learn about the firm’s core product or service. Career-wise it’s a good move because companies will generally lay-off overhead and support positions before touching revenue generating positions. It’s also the best position to be in to interact with every operational unit at every level of the organization. From a control standpoint you generally enjoy a performance-based pay structure, are given a great deal of flexibility to self-manage, and initiate most of your interactions. Intrinsically you get to experience the highs and lows that come from setting and achieving goals along with helping your clients operate their businesses or live their lives better.
So why do students have an aversion to sales? Some claim they don’t like the reputation a “sales job” has. They immediately think of a used car huckster or other dishonest caricature. I know this picture well. I worked in the car business and there are a lot of folks whose actions keep that reputation alive. Slicksters, cheaters, sloths, and just outright crims dot the dealership landscape like so many potted plants. But it’s too easy to blame the profession for some bad seeds. I think that’s a convenient excuse for either not really knowing all it takes to be a good sales professional; or not wanting to put forth the effort!
Sales is hard. To be a good sales professional you have to be smart. You have to be able to retain tactile facts about the product or service you offer, you have to be able to communicate with and relate to your customer, you have to listen to their needs, and ultimately be able to apply what you know to create a solution for your customer. When I was teaching I used to say it’s one thing to barf up a list, it’s another thing to be able to pick through the chunks and identify what made you sick.
Sales takes discipline. Good sales people have to be smart enough to create a plan and have the discipline to stick to it. You have to manage your own activity, manage your time, and stay organized. It also takes interpersonal discipline. You’ll be challenged and questioned. You’ll be rejected. You’ll have to “suck it up” and make amends when your plan falls through or someone outside of your sphere of control fails to perform effectively. You create and maintain the image of the company you represent. Ask Charles Barkley, being a role model takes discipline.
Sales means you have to perform. In sales there is no cover. You either did it, or you didn’t. Your performance is out in the open and subject to evaluation. Some people are not comfortable being held accountable. In sales if you don’t perform you can expect corrective feedback. You have to be mature (and disciplined) enough to take the feedback and improve your performance. If you don’t improve your performance, you will eventually pay the ultimate price and be removed from your position.
Finally, sales is less about talking and more about relationships. In the days of sailing ships the British Navy would solicit new recruits by just cracking them over the head. You’d wake up miles out to sea with a knot on your head. Sales professionals understand that long-term success comes from building a relationship with their customers, not cracking them over the head. Only thing is, it takes time, effort and talent to build a relationship. I’ve heard people say, “So-and-so is a great talker, he should get into sales.” Wrong! The best sales professionals are the best LISTENERS, not talkers.
Regardless of the job you have, you need traits like these to be successful. Accountants have to interact, consultants have to influence their clients, analysts have to be capable of complex thought, HR generalists have to build relationships. All of these are critical competencies to a professional sales person in the same way that all of these are critical competencies for a professional business person. For those of you graduating this weekend think about that. It really doesn’t matter what you graduated in; it’s just another way of asking, “what do you want to DO when you grow up?”